RETURN POLICY

The legislation in force applies to natural persons and legal entities.

If you are dissatisfied with the product you received, you can return it together with the accompanying documents, and we will refund its value, according to the Romanian legislation in force. The consumer has the right to notify the merchant in writing that he/she withdraws from the purchase, without penalties and without invoking a reason, (according to Emergency Ordinance 34/2014) within 14 calendar days from receipt of the product.

Product return : According to GEO no. 34/2014, individuals have the possibility to withdraw from the distance contract within 14 days from the day they come into physical possession of the Product.

The return of NaviTruck Products is made under the conditions mentioned below and detailed here - whereby Customers have the opportunity to return Products sold through the Site.

You have the possibility to return the Product within 14 calendar days, it is not mandatory that it be returned in the original packaging. To do this, you can fill out the return form provided in the section Return form or you can communicate your intention (unequivocal declaration) to return to us in any other way (by email, by phone).

In the return process, you can use Sameday or Fan Courier.

SC EXET TOUR SRL will return the product value within 14 days at the latest, from the date of your written notification of the contract. The returned amount includes the tour transportation costs but not the return (when you send the product back for a refund)

The returned amount will only be made to the bank account (you must provide it along with the name you ordered with). Leave the bank account in the package or filled in the Return Form,

Decrease in the value of returned Products

In accordance with applicable legal provisions, the Customer is only responsible for any diminution in the value of the Products resulting from handling other than that necessary to determine the nature, qualities and functioning of the Products.

If the Customer exercises his right of withdrawal after having used the Products to an extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the Customer is responsible for any possible diminution in the value of the Products.

Any diminution in the value of the Products resulting from their handling other than that necessary to determine the nature, qualities and functioning of the Products is the responsibility of the Customer. For clarity, from the Sales Price of the Product, the Seller is entitled to withhold an amount of money representing the diminution in the value of the Product. The amount of the diminution fee will be communicated to the Customer after receipt and verification by the Seller.

If a product reaches you and within 48 hours of receipt you report a defect or certain functions are not working, then that product may have been delivered defective and in this case the product will be replaced with a new one or your money will be returned.