We recommend that you read these terms and conditions of use of the site carefully to avoid any misunderstandings.
Please note, for delivery to Europe , if delivery is not successful due to the recipient's fault (wrong address or wrong/incomplete phone number), the round-trip shipping cost will be retained.
Accessing, visiting, using or purchasing the products and services presented on this site implies acceptance of these terms and conditions. SC EXET TOUR SRL reserves the right to make changes to these terms and conditions, as well as to the structure of the site, without prior notice and without specifying the reasons.
The content of the NaviTruck.ro website (texts, photographs, scripts, graphic symbols, technical data, other information) is the property of SC EXET TOUR SRL and is protected by copyright law. The use without the consent of SC EXET TOUR SRL of any of the elements listed above is punishable in accordance with the laws in force. The information presented may include technical inaccuracies or typing errors.
The information on this site is provided in good faith, from sources considered reliable. If any of the published articles or any other information falls under copyright law, please contact us to take the necessary measures.
Security of personal data will be used only for the stated purpose of this site. We undertake not to make public or sell databases containing information regarding the personal data of users of this site.
NaviTruck.ro does not assume responsibility for the loss of information caused by any malfunctions or errors in the software with which the site is designed and hosted, nor does it guarantee that the site, servers or e-mails sent do not contain computer viruses. NaviTruck.ro is not responsible for malfunctions that endanger the security of the server on which the site is hosted.
NaviTruck.ro does not guarantee that the product description or any other article on the site is error-free or complete, or that the stock displayed on the site is accurate (stock being variable) and will not be held responsible for any inconsistencies or deficiencies regarding the products, their quality or any other aspects regarding these products.
However, NaviTruck.ro guarantees the replacement and/or acceptance of the return of products that will be considered non-compliant with the description on the site or with the customer's expectations within 14 days of their delivery. NaviTruck.ro is not responsible for the failure to deliver the products on time, if this is due to the courier company through which they were sent. Any complaint will be brought to the attention of NaviTruck.ro within a maximum of 24 hours of receiving the products, which will be transmitted to the supplier of the respective products for resolution.
Registration form
The information in the order form is necessary to send you order confirmation, delivery of ordered products, etc. Also, the information collected through the forms completed when creating a personal account may be used by SC EXET TOUR SRL to improve sales services in compliance with the provisions of the laws in force.
Registration as a member, password and behavior as a member.
By registering as a member you will be asked to choose a username (email address) and a password. You are responsible for keeping your password secure as a member of this site, any activity carried out under your username being entirely your responsibility.
You agree to notify us immediately of any loss of your password or sign of unauthorized activity under your username.
PROCESSING OF PERSONAL DATA Navitruck.ro (SC EXET TOUR SRL) undertakes to use customer data exclusively for the purpose for which it was entered (making online orders), commercial information about the products sold in our online store. We undertake not to transmit your personal data to third parties and to respect the confidentiality of the data. Navitruck.ro does not encourage SPAM, does not exchange email addresses obtained through this website, does not disclose your email address to other persons, does not provide your address to third parties.
By filling in your data in the account creation and/or Order form, you declare that you unconditionally accept that your personal data will be used to send you confirmation of order acceptance and delivery.
According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, Navitruck.ro is obliged to manage only for the specified purposes the personal data that the User or another person provides to us and under conditions of maximum security. The purpose of requesting and collecting personal data is to operate and deliver the orders placed by the User online.
We inform you that the personal data that Users provide to the Site Administrator are processed for the purpose of offering commercial services in optimal conditions. By registering on the Site/filling in the contact form or any other way of taking over such personal data, the User declares that he/she agrees that all personal data be included in the Site Administrator's database and gives his/her express and unequivocal consent that all personal data be stored and used for: marketing activities by receiving information or commercial messages to the communicated e-mail addresses; sending informational and non-commercial emails/messages regarding the contests, promotions and discounts of the respective period.
According to Law no. 677/2001, the client benefits from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to address the justice. Also, the client has the right to oppose the processing of personal data concerning him and to request the deletion of the data. To benefit from these rights, please send us a written request to the email address: navitruck.ro@gmail.com
Products
The products on this site are offered within the limits of available stock. No compensation can be claimed if the order cannot be fulfilled for valid reasons (lack of the product from the supplier's stock, possible printing errors, etc.). In these cases NaviTruck.ro will notify the customer about the problems that have arisen and will cancel the order. The maximum value of the obligations of SC EXET TOUR SRL towards its customers, in the event of non-delivery of the products or improper delivery, represents the value of the amounts received from the customers.
Price
The prices shown include VAT (19%), but do not include delivery costs, unless expressly specified on the site. The purchase price printed on the invoice will be the same as that at the time of placing the order or as agreed with the sales consultant at the time of confirming the order as a firm order.
The NaviTruck.ro website frequently offers its customers promotions or price reductions for various products (seasonal ones or stock clearances). These products are indicated by two prices (old price - crossed out with a line and new price - being the price of the product that benefits from the discount). These products (discounted products) no longer benefit from other discounts, vouchers or promotional codes.
Product warranty.
All products sold by SC EXET TOUR SRL have a 12-month commercial warranty. The warranty period begins from the moment of receipt of the order. In order to grant the warranty, it is necessary to keep the warranty certificate and the invoice.
If you have a warranty problem, you can contact us by phone at 0774535492, during business hours or non-stop at the email address navitruck.ro@gmail.com
Any warranty issue will be resolved within a maximum of 15 calendar days, according to the law.
no. 449/2003, art. 14, par. 4.
The product warranty is made at the address mentioned on the warranty certificate.
The guarantee is only offered on the territory of Romania.
RETURN POLICY
The legislation in force applies to natural persons and legal entities.
If you are dissatisfied with the product you received, you can return it together with the accompanying documents, and we will refund its value, according to the Romanian legislation in force. The consumer has the right to notify the merchant in writing that he/she withdraws from the purchase, without penalties and without invoking a reason, (according to Emergency Ordinance 34/2014) within 14 calendar days from receipt of the product.
Product return : According to GEO no. 34/2014, individuals have the possibility to withdraw from the distance contract within 14 days from the day they come into physical possession of the Product.
The return of NaviTruck Products is made under the conditions mentioned below and detailed here - whereby Customers have the opportunity to return Products sold through the Site.
You have the possibility to return the Product within 14 calendar days, it is not mandatory that it be returned in the original packaging. To do this, you can fill out the return form provided in the section Return form or you can communicate your intention (unequivocal declaration) to return to us in any other way (by email, by phone).
In the return process, you can use Sameday or Fan Courier.
SC EXET TOUR SRL will return the product value within 14 days at the latest, from the date of your written notification of the contract. The returned amount includes the tour transportation costs but not the return (when you send the product back for a refund)
The returned amount will only be made to the bank account (you must provide it along with the name you ordered with). Leave the bank account in the package or filled in the Return Form,
Decrease in the value of returned Products
In accordance with applicable legal provisions, the Customer is only responsible for any diminution in the value of the Products resulting from handling other than that necessary to determine the nature, qualities and functioning of the Products.
If the Customer exercises his right of withdrawal after having used the Products to an extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the Customer is responsible for any possible diminution in the value of the Products.
Any diminution in the value of the Products resulting from their handling other than that necessary to determine the nature, qualities and functioning of the Products is the responsibility of the Customer. For clarity, from the Sales Price of the Product, the Seller is entitled to withhold an amount of money representing the diminution in the value of the Product. The amount of the diminution fee will be communicated to the Customer after receipt and verification by the Seller.
If a product reaches you and within 48 hours of receipt you report a defect or certain functions are not working, then that product may have been delivered defective and in this case the product will be replaced with a new one or your money will be returned.
Promotions and contests
We establish our own regulations for the promotions and contests we organize. These regulations are made known to potential participants only through our own website. Only those orders that strictly comply with the rules displayed on the website benefit from the promotions. Also, the promotions apply only to orders that are registered by NaviTruck.ro during the period in which the promotion is valid and only within the limit of available stock.
We will not be liable to any person or company that uses or relies on any non-conforming information or opinions contained on this site.
We will not be liable for: any kind of damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site, any type of errors or omissions in the content that may lead to any kind of loss.
More information about GEO 34/201
ARTICLE 9 Right of withdrawal (1) Except in the cases provided for in art. 16, the consumer shall benefit from a period of 14 days
to withdraw from a distance contract or an off-premises contract, without
having to justify the decision to withdraw and without incurring any costs other than those provided for in art. 13
paragraph (3) and to art. 14. (2) Without prejudice to art. 10, the withdrawal period referred to in paragraph (1) shall expire within
14 days from: a) the date of conclusion of the contract, in the case of service contracts; b) the day on which the consumer or a third party, other than the carrier and indicated by
consumer, takes physical possession of the products, in the case of sales contracts, or: (i) where the consumer orders multiple products in a single order that will be
delivered separately, the day on which the consumer or a third party, other than the carrier and who is
indicated by the consumer, takes physical possession of the last product; (ii) in the case of delivery of a product consisting of several lots or pieces, the day on which the consumer
or a third party, other than the carrier and indicated by the consumer, takes physical possession
of the last product or the last part; (iii) in the case of contracts for the periodic delivery of products over a specified period of time,
the day on which the consumer or a third party, other than the carrier and indicated by
the consumer, enters into physical possession of the first product; c) in the case of contracts for the supply of water, natural gas, electricity, when
they do not provide for the sale of a limited volume or set quantity of thermal energy or
digital content that is not delivered on a tangible medium, the date of conclusion of the contract. (3) The contracting parties shall fulfil their contractual obligations during the withdrawal period
according to the provisions of this emergency ordinance.
ARTICLE 10 Omission of information on the right of withdrawal (1) If the professional has not provided the consumer with information on the right of withdrawal
withdrawal according to art. 6 para. (1) letter h), the withdrawal period expires 12 months after the end of the period
initial withdrawal period of 14 days. (2) If the professional has sent the consumer the information provided for in paragraph (1) of
this Article within 12 months from the date referred to in Article 9(2), the withdrawal period
expires within 14 days from the date on which the consumer receives the respective information.
ARTICLE 11
Exercise of the right of withdrawal (1) Before the expiry of the withdrawal period, the consumer shall inform the professional of the
his decision to withdraw from the contract. For this purpose, the consumer may choose one of the following
options: a) to use the model withdrawal form set out in Part B of the Annex; b) to make any other unequivocal statement expressing his decision to withdraw from the contract. (2) The consumer has exercised his right of withdrawal within the withdrawal period referred to in Article 9
paragraph (2) and art. 10 if the communication regarding the exercise of the right of withdrawal is
transmitted by the consumer before the expiry of that period. (3) The professional may, in addition to the possibilities mentioned in paragraph (1), grant the consumer
the option to complete and submit in electronic format, on the professional's website, either the application form
the withdrawal form set out in Part B of the Annex, or any other unequivocal statement. In
In these cases, the professional shall communicate to the consumer, without delay, on a durable medium,
confirmation of receipt of the withdrawal form.
(4) The burden of proof regarding the exercise of the right of withdrawal in accordance with the provisions of
This article is up to the consumer.
ARTICLE 12 Effects of withdrawal The exercise of the right of withdrawal puts an end to the obligations of the contractual parties, as the case may be: a) to execute the distance contract or the off-premises contract; b) to conclude a distance contract or off-premises contract, if the consumer
placed an order.
ARTICLE 13 Obligations of the professional in the event of withdrawal (1) The professional shall reimburse all amounts received as payment from the
the consumer, including, where appropriate, the costs of delivery, without undue delay and, in any case, no longer
no later than 14 days from the date on which he is informed of the consumer's decision to withdraw from the contract
in accordance with art. 11. (2) The professional shall reimburse the amounts referred to in par. (1) using the same payment methods as
and those used by the consumer for the initial transaction, unless the consumer was
agree to another payment method and on the condition that the consumer is not responsible for the payment of
commissions following reimbursement. (3) Without prejudice to paragraph (1), the professional is not obliged to reimburse the costs
additional costs if the consumer has explicitly chosen a type of delivery other than delivery
standard offered by the professional. (4) Unless the professional has offered to recover the products himself, in the case
sales contracts, the professional may postpone reimbursement until the date of receipt
of the products that were the subject of the sale or until the moment of receiving proof from the
the consumer that he sent the products to the professional, taking into account
the nearest date.
ARTICLE 14 Obligations of the consumer in the event of withdrawal (1) Unless the professional has offered to take back the products himself,
the consumer returns the products or hands them over to the professional or an authorized person
by the professional to receive the products, without undue delay and within a maximum of 14 days
from the date on which he communicated to the professional his decision to withdraw from the contract in
in accordance with art. 11. The deadline is met if the products are sent back by the consumer
before the expiry of the 14-day period. (2) The consumer shall bear only the direct costs of returning the products, unless
where the professional agrees to bear those costs or where the professional has not informed
the consumer that these costs must be borne by the consumer. In the case of off-premises contracts
commercial, in which the products were delivered to the consumer's home at the time of conclusion
the contract, the professional takes over the products at his own expense if the products, by their nature, cannot be
returned normally by post. (3) The consumer is only liable for any diminished value of the products resulting from
from their manipulation, other than what is necessary to determine the nature, characteristics
and functioning of the products. The decrease in the value of the products should not be discouraging for
consumer to exercise his right of withdrawal. Regardless of the situation, the consumer is not
responsible for the diminution in value of the products if the professional failed to inform him
regarding the right of withdrawal in accordance with art. 6 para. (1) letter h). (4) The professional must be able to prove the diminution in value of the products resulting from the difference between
what is necessary to determine the nature, characteristics and functioning of the products.
(5) When the consumer exercises his right of withdrawal after sending the request in
in accordance with art. 7 paragraph (3) or art. 8 paragraph (8), the consumer pays the professional an amount
proportional to what was provided up to the time the consumer informed the professional
regarding the exercise of the right of withdrawal, in relation to the total coverage of the contract. The amount
The proportional fee to be paid to the professional by the consumer is calculated on the basis of the price
total agreed in the contract. If the total price is excessive, the proportional amount is calculated based on
the market value of what was supplied. (6) The consumer does not bear the costs for: a) the provision of services or the supply of water, natural gas or electricity, when
they are not put up for sale in a limited volume or predetermined quantity, or thermal energy
provided, in whole or in part, during the withdrawal period, in one of the following situations: (i) the professional has not provided information in accordance with Article 6(1)(h) or (i); (ii) the consumer has not expressly requested that the performance begin during the withdrawal period in
in accordance with art. 7 paragraph (3) and art. 8 paragraph (8); b) the supply, in whole or in part, of digital content which is not supplied on a tangible medium, in
one of the following situations: (i) the consumer has not given his express prior consent to the commencement of the service before
the end of the 14-day period referred to in Article 9; (ii) the consumer has not confirmed that he has become aware of the fact that he loses his right of withdrawal in
the moment he gives his consent; (iii) the professional has not provided the confirmation in accordance with Article 7(2) or Article 8(7). (7) Except as provided for in Article 13(3) and in this Article, the exercise of the right of
Withdrawal does not entail consumer liability.
Emergency Ordinance 34/2014 can be consulted in its entirety here: https://anpc.ro/anpcftp/legisl...
1. Cookie policy valid from 21.05.2018
This policy refers to cookies and web pages operated by SC EXET TOUR SRL. registered office in Vidra, Vrancea County, Romania, which will be hereinafter referred to as "NaviTruck", "we", "our".
2. What is a cookie?
A cookie is a small text file, generally consisting of identifiers, website names, letters and numbers, which the user, when browsing the web page through a web browser (e.g. Internet Explorer, Chrome, etc.), can allow or not to be installed by storing it on the computer, mobile terminal or other equipment used by him. The cookie file is “passive” (it does not contain software programs, viruses or spyware and cannot access information on the user's hard drive).
3. What are cookies used for?
These files make it possible to recognize the user's terminal and present him with content adapted to his preferences. Cookies ensure the user a pleasant browsing experience and support our efforts to provide user-friendly services, such as: online privacy preferences, shopping cart or relevant advertising. Cookies are used in the preparation of anonymous aggregate statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content.
4. What types of cookies do we use?
We use two types of cookies:
- session - temporary files that remain on the user's terminal until the browsing session is closed or the application (web browser) is closed
- persistent - files that remain on the user's terminal for a period defined by the parameters of that cookie or until they are manually deleted by the user.
5. How are cookies used by this site?
A visit to this site may place the following types of cookies:
- Site performance cookies;
- Visitor analysis cookies;
- Registration cookies;
- Advertising cookies;
- Advertising provider cookies.
Examples of the usefulness of cookies (which do not require user authentication through an account):
- Content and services tailored to user preferences – product and service categories.
- Offers tailored to users' interests;
- Retention of authentication details (username and password);
- Retention of child protection filters regarding Internet content (family mode options, safe search functions);
- Ad frequency limitation – limiting the number of times an ad is displayed to a specific user on a site;
- Providing relevant advertising to the user;
- Measurement, optimization and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed and how a user reaches a website (e.g. via search engines, directly, from other websites, etc.). Websites perform this analysis of their usage in order to improve their content for the benefit of the user.
Cookies that, from a technical point of view, are not required to be stored on the user's terminal, will only be used if the user expresses their express and unequivocal consent in relation to them, by checking the categories presented.
The user can withdraw their consent at any time by changing the settings of the browser used. Details on changing browser settings can be found on the websites of browser developers, in the "Settings" section, presented below:
6. What data do cookies contain?
In most cases, cookies do not directly identify Internet users, but the terminal from which they accessed certain web pages. This data is encrypted in a way that does not allow unauthorized access by third parties.
7. Retention and deletion of cookies
In general, an application used to access web pages allows cookies to be saved on the user's terminal by default. These settings can be modified by the user so that the automatic management of cookies is blocked by the web browser or the user is informed each time cookies are sent to his terminal.
8. Updates to the cookie policy
NaviTruck may update this cookie policy to reflect changes to the various cookies used for operational, legal or regulatory purposes. Please read the cookie policy regularly to ensure that you are properly informed about how we use cookies. The date of this policy is updated in the header of this section.
9. Useful links
If you would like to learn more about cookies and what they are used for, we recommend the following links:
Microsoft Cookies guide
All About Cookies